{"version":"1.0","provider_name":"Optimix Solutions","provider_url":"https:\/\/optimix-software.com\/fr\/","author_name":"Flore Guilbert","author_url":"https:\/\/optimix-software.com\/fr\/blog\/author\/fguilbert\/","title":"Coefficient de service","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"c2bHkW2a4T\"><a href=\"https:\/\/optimix-software.com\/fr\/glossaire\/coefficient-de-service-a-la-clientele\/\">Coefficient de service<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/optimix-software.com\/fr\/glossaire\/coefficient-de-service-a-la-clientele\/embed\/#?secret=c2bHkW2a4T\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Coefficient de service\u00a0\u00bb &#8212; Optimix Solutions\" data-secret=\"c2bHkW2a4T\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"Le coefficient de service \u00e0 la client\u00e8le dans le retail est une mesure utilis\u00e9e pour \u00e9valuer la qualit\u00e9 du service offert aux clients. Il quantifie le niveau de satisfaction et d&rsquo;efficacit\u00e9 dans la fourniture de services et d&rsquo;assistance aux clients. Le coefficient de service \u00e0 la client\u00e8le peut prendre en compte diff\u00e9rents facteurs tels que la disponibilit\u00e9 des produits, la rapidit\u00e9 de traitement des commandes, la r\u00e9ponse aux demandes des clients, la qualit\u00e9 du service apr\u00e8s-vente, la r\u00e9solution des probl\u00e8mes et la courtoisie du personnel. Une \u00e9valuation \u00e9lev\u00e9e du coefficient de service \u00e0 la client\u00e8le indique une excellente exp\u00e9rience client et favorise la fid\u00e9lit\u00e9, la r\u00e9tention et la recommandation des clients, ce qui est essentiel pour la r\u00e9ussite d&rsquo;une entreprise de retail.","thumbnail_url":"https:\/\/optimix-software.com\/wp-content\/uploads\/logo-optimix-yoast.png","thumbnail_width":1200,"thumbnail_height":675}