{"id":12455,"date":"2023-08-08T16:45:18","date_gmt":"2023-08-08T14:45:18","guid":{"rendered":"https:\/\/optimix.fr\/?post_type=glossaire&#038;p=12455"},"modified":"2025-03-06T11:26:11","modified_gmt":"2025-03-06T10:26:11","slug":"fidelisation-client","status":"publish","type":"glossaire","link":"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/","title":{"rendered":"Fid\u00e9lisation client"},"content":{"rendered":"\n<p>La fid\u00e9lisation client d\u00e9signe les actions et les strat\u00e9gies mises en place par les entreprises pour encourager les clients existants \u00e0 rester fid\u00e8les \u00e0 leur marque, \u00e0 leurs produits ou \u00e0 leurs services. L&rsquo;objectif de la fid\u00e9lisation client est de cultiver une relation \u00e0 long terme avec les clients, afin de favoriser leur r\u00e9tention, d&rsquo;augmenter leur valeur \u00e0 vie et de favoriser la recommandation positive de la marque.<\/p>\n\n\n\n<p>Les entreprises utilisent<a href=\"https:\/\/optimix-software.com\/fr\/blog\/pricing\/inflation-et-fidelisation-client\/\"> diverses m\u00e9thodes pour fid\u00e9liser<\/a> les clients, telles que des programmes de fid\u00e9lit\u00e9, des offres sp\u00e9ciales r\u00e9serv\u00e9es aux clients r\u00e9guliers, un service client de qualit\u00e9, une personnalisation des produits ou des services, ainsi que des communications r\u00e9guli\u00e8res pour entretenir l&rsquo;engagement et la satisfaction des clients.<\/p>\n\n\n\n<p>La fid\u00e9lisation client est essentielle pour maintenir une base de clients solide, favoriser la croissance de l&rsquo;entreprise et renforcer sa position concurrentielle.<\/p>\n","protected":false},"template":"","alphabet":[],"class_list":["post-12455","glossaire","type-glossaire","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fid\u00e9lisation client<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fid\u00e9lisation client\" \/>\n<meta property=\"og:description\" content=\"La fid\u00e9lisation client d\u00e9signe les actions et les strat\u00e9gies mises en place par les entreprises pour encourager les clients existants \u00e0 rester fid\u00e8les \u00e0 leur marque, \u00e0 leurs produits ou \u00e0 leurs services. L&rsquo;objectif de la fid\u00e9lisation client est de cultiver une relation \u00e0 long terme avec les clients, afin de favoriser leur r\u00e9tention, d&rsquo;augmenter leur valeur \u00e0 vie et de favoriser la recommandation positive de la marque. Les entreprises utilisent diverses m\u00e9thodes pour fid\u00e9liser les clients, telles que des programmes de fid\u00e9lit\u00e9, des offres sp\u00e9ciales r\u00e9serv\u00e9es aux clients r\u00e9guliers, un service client de qualit\u00e9, une personnalisation des produits ou des services, ainsi que des communications r\u00e9guli\u00e8res pour entretenir l&rsquo;engagement et la satisfaction des clients. La fid\u00e9lisation client est essentielle pour maintenir une base de clients solide, favoriser la croissance de l&rsquo;entreprise et renforcer sa position concurrentielle.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Optimix Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-06T10:26:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimix-software.com\/wp-content\/uploads\/logo-optimix-yoast.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/\",\"url\":\"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/\",\"name\":\"Fid\u00e9lisation client\",\"isPartOf\":{\"@id\":\"https:\/\/optimix-software.com\/fr\/#website\"},\"datePublished\":\"2023-08-08T14:45:18+00:00\",\"dateModified\":\"2025-03-06T10:26:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/optimix-software.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Glossaire\",\"item\":\"https:\/\/optimix-software.com\/fr\/glossaire\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Fid\u00e9lisation client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimix-software.com\/fr\/#website\",\"url\":\"https:\/\/optimix-software.com\/fr\/\",\"name\":\"Optimix Solutions\",\"description\":\"Editeur de solutions de Pricing et Supply Chain\",\"publisher\":{\"@id\":\"https:\/\/optimix-software.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimix-software.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/optimix-software.com\/fr\/#organization\",\"name\":\"Optimix Software\",\"url\":\"https:\/\/optimix-software.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimix-software.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/optimix-software.com\/wp-content\/uploads\/logo-carre-optimix-RETAIL-PERFORMANCE-SOFTWARE.jpg\",\"contentUrl\":\"https:\/\/optimix-software.com\/wp-content\/uploads\/logo-carre-optimix-RETAIL-PERFORMANCE-SOFTWARE.jpg\",\"width\":2001,\"height\":2001,\"caption\":\"Optimix Software\"},\"image\":{\"@id\":\"https:\/\/optimix-software.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/optimix-ffr\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Fid\u00e9lisation client","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/","og_locale":"fr_FR","og_type":"article","og_title":"Fid\u00e9lisation client","og_description":"La fid\u00e9lisation client d\u00e9signe les actions et les strat\u00e9gies mises en place par les entreprises pour encourager les clients existants \u00e0 rester fid\u00e8les \u00e0 leur marque, \u00e0 leurs produits ou \u00e0 leurs services. L&rsquo;objectif de la fid\u00e9lisation client est de cultiver une relation \u00e0 long terme avec les clients, afin de favoriser leur r\u00e9tention, d&rsquo;augmenter leur valeur \u00e0 vie et de favoriser la recommandation positive de la marque. Les entreprises utilisent diverses m\u00e9thodes pour fid\u00e9liser les clients, telles que des programmes de fid\u00e9lit\u00e9, des offres sp\u00e9ciales r\u00e9serv\u00e9es aux clients r\u00e9guliers, un service client de qualit\u00e9, une personnalisation des produits ou des services, ainsi que des communications r\u00e9guli\u00e8res pour entretenir l&rsquo;engagement et la satisfaction des clients. La fid\u00e9lisation client est essentielle pour maintenir une base de clients solide, favoriser la croissance de l&rsquo;entreprise et renforcer sa position concurrentielle.","og_url":"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/","og_site_name":"Optimix Solutions","article_modified_time":"2025-03-06T10:26:11+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/optimix-software.com\/wp-content\/uploads\/logo-optimix-yoast.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/","url":"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/","name":"Fid\u00e9lisation client","isPartOf":{"@id":"https:\/\/optimix-software.com\/fr\/#website"},"datePublished":"2023-08-08T14:45:18+00:00","dateModified":"2025-03-06T10:26:11+00:00","breadcrumb":{"@id":"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/optimix-software.com\/fr\/glossaire\/fidelisation-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/optimix-software.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Glossaire","item":"https:\/\/optimix-software.com\/fr\/glossaire\/"},{"@type":"ListItem","position":3,"name":"Fid\u00e9lisation client"}]},{"@type":"WebSite","@id":"https:\/\/optimix-software.com\/fr\/#website","url":"https:\/\/optimix-software.com\/fr\/","name":"Optimix Solutions","description":"Editeur de solutions de Pricing et Supply Chain","publisher":{"@id":"https:\/\/optimix-software.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimix-software.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/optimix-software.com\/fr\/#organization","name":"Optimix Software","url":"https:\/\/optimix-software.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimix-software.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/optimix-software.com\/wp-content\/uploads\/logo-carre-optimix-RETAIL-PERFORMANCE-SOFTWARE.jpg","contentUrl":"https:\/\/optimix-software.com\/wp-content\/uploads\/logo-carre-optimix-RETAIL-PERFORMANCE-SOFTWARE.jpg","width":2001,"height":2001,"caption":"Optimix Software"},"image":{"@id":"https:\/\/optimix-software.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/optimix-ffr\/"]}]}},"_links":{"self":[{"href":"https:\/\/optimix-software.com\/fr\/wp-json\/wp\/v2\/glossaire\/12455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimix-software.com\/fr\/wp-json\/wp\/v2\/glossaire"}],"about":[{"href":"https:\/\/optimix-software.com\/fr\/wp-json\/wp\/v2\/types\/glossaire"}],"wp:attachment":[{"href":"https:\/\/optimix-software.com\/fr\/wp-json\/wp\/v2\/media?parent=12455"}],"wp:term":[{"taxonomy":"alphabet","embeddable":true,"href":"https:\/\/optimix-software.com\/fr\/wp-json\/wp\/v2\/alphabet?post=12455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}