Returns management is the processes and activities involved in handling and managing product returns within the supply chain network.
It is an important aspect of supply chain management as it involves the reverse flow of goods from the customer to the manufacturer or retailer. Returns management includes activities such as product inspection, customer service, repair, refurbishment, and disposal of returned items.
This process aims to minimize the impact of returns on the supply chain by reducing costs, improving customer satisfaction, maximizing product recovery, and minimizing environmental impact.
