TMA Support Technician
As part of our group’s development, we are recruiting for OptimiX Solutions, our subsidiary with expertise in Pricing and Supply Chain.
For nearly 15 years, OptimiX Solutions has been helping retailers optimize their pricing strategies and inventory management using data andartificial intelligence.
Every day, our solutions analyze over 10 billion pieces of data to help over 5,500 stores in 17 countries make better, faster and more profitable decisions.
Your missions
As part of the TMA Support team, you will be our customers’ key contact to ensure
service continuity and the operational quality of our SaaS solutions. Your tasks
will include :
– Supervising and controlling processing chains to ensure the reliability and
consistency of processed data.
– Managing support tickets
– Analyzing and resolving application incidents: taking charge of tickets,
qualification, follow-up until final resolution.
– Communicate and support customers
– Participate in production launches and functional upgrades in conjunction with
internal teams (consultants, R&D, infra).
– Document procedures and best practices to capitalize on the expertise of
the support team.
Your profile
2/3 years’ higher education in IT or technical support.
– At least 2 years’ experience in Third-Party Application Maintenance (TMA) or
application support.
– Solid technical and functional skills in PostgreSQL.
– Knowledge of pricing and Linux commands, PowerShell and/or Bash.
– Good level of technical English essential (international environment).
– Curiosity, autonomy, responsiveness and sense of customer service.
Would you like to apply for this job?
Send us your CV and cover letter by clicking on the button below:
What we offer
What we can offer you
– A full-time permanent contract with executive status.
– Attractive remuneration according to profile and experience.
– Benefits: RTT, mutuelle, luncheon vouchers.
– Offices in Marcq-en-Barœul (near the Château Rouge tramway).
– A dynamic environment on a human scale, where your initiatives are valued.
Why join us?
– You want to join a team of enthusiasts and experts
– You share the values of sharing, excellence, growth and mutual support.
(CSR) VALUES.
– You attach importance to contributing to sustainable development
(afterworks, seminars, team
– You enjoy sharing convivial moments
building).
MAXXING and OPTIMIX Solutions promote diversity and equal opportunities. We
encourage applications from all qualified candidates, regardless of gender, origin,
age or disability.
Ready to take up the challenge? Apply now!
