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Workflow refers to the flow of work or the sequence of activities that enables efficient management of operations and processes related to the supply chain. It encompasses various steps, tasks, and responsibilities necessary for routing products from suppliers to end customers.

This can include order reception, inventory management, order preparation, packaging, shipping, and delivery. Optimizing the workflow helps minimize delays, enhance productivity, reduce costs, and provide a satisfactory customer experience, thereby contributing to the overall success of the retail supply chain.